Frequently Asked Questions

Payments may fail due to insufficient funds, incorrect card details, bank restrictions, or your bank declining the transaction.

You can directly reach out to us on support@runable.com in case any payment failures.

You can purchase additional credit packs anytime from the pricing page except you are on a paid plan. They are added instantly to your account.

Credit packs are one-time purchases that add extra credits to your account. They include a 15% bonus with unlimited plan only and never expire.

The bonus is automatically added whenever you buy any credit pack. For example, 25,000 credits become 28,750 after the 15% bonus.

Add-on credits work exactly like regular credits and are used only when your subscription credits are not enough. They never expire.

Credits are consumed based on the tasks you perform. Each task deducts credits based on its cost.

You can view your credit balance and detailed usage logs in your dashboard under the 'Billing' and 'Token Usage' tab.

Yes. Subscriptions renew automatically at the end of each billing cycle unless you cancel beforehand through your billing settings.

Yes. You can upgrade or downgrade anytime. In case of upgrade, changes would be applied immediately and in case of downgrade, changes may apply immediately or from the next billing cycle.

No. Your credits remain in your account regardless of which plan you switch to.

The Unlimited plan provides unrestricted feature access and priority support. However, it still has fair usage limits to ensure optimal performance for all users.

Add-on credits are used only when your plan's monthly credits run out. They combine with your plan's credits and remain valid forever.

All invoices and receipts for any purchase will be automatically sent to your registered email address.