Frequently Asked Questions

Payments usually fail because of insufficient funds, incorrect card details, or your bank declining the transaction. Check with your bank, then try again.

Reach out through the chat with support option on this page or email support@runable.com and we'll help you complete the purchase.

On any paid plan, open Add credits on the pricing page. Buy a one-time top-up, or turn on auto-refill so Runable tops you up whenever your balance runs low. One-time credits appear in your account once the payment completes.

Yes. Runable grants 1,500 free credits every day, up to 15,000 per month. The balance resets daily, and unused daily credits don't carry over to the next day. Once you've used 15,000 daily credits in a month, no more are granted until the next month.

Top-ups are one-time credit purchases available on every paid plan. They never expire.

Runable spends your plan's monthly credits first, then top-up credits, then your free daily credits. Top-up credits carry over since they never expire.

Turn on auto-refill from the Add credits dialog on the pricing page. Whenever your balance drops below the refill threshold, Runable automatically buys the top-up amount you chose, up to the monthly refill limit you set. Switch it off anytime from Settings.

Your credit balance is shown in the app header, and detailed usage lives in Settings under the Token Usage tab.

Yes. It renews at the end of each billing cycle unless you cancel first from the manage subscription dialog on the pricing page.

Yes. You can upgrade or downgrade anytime. Upgrades apply immediately, and downgrades take effect at the start of your next billing cycle.

No. Your remaining credits stay in your account regardless of the plan you switch to, and your daily credit allowance continues uninterrupted.

Open the manage subscription dialog on the pricing page to view and download every invoice.